Terms and Conditions

Products may be ordered by following the instructions on the catalogue pages of this site. All prices quoted on this website exclude Goods and Services Tax. Prices may increase or decrease from time to time.

Delivery charges within mainland North Island and South Island, New Zealand will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Delivery will be by courier chosen by White Star Products LP.

For delivery to an offshore island of New Zealand please enter the details of the pick up point or shipping agent on the mainland at which it would be convenient for you to have the order delivered. White Star Products LP’s responsibility for product shall cease on delivery of the order to the shipping agent, properly addressed.

Your credit card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and of delivery. If White Star Products LP is unable to deliver any items, your card will be credited with the full cost and delivery charge for that item debited when the order was placed.

Our Payment Gateway provider is DPS (Payment Express) and their Privacy Policy can viewed through the following link:
http://www.paymentexpress.com/About/About_DPS/Privacy_Policy

Details of DPS Security Policy as our Payment Gateway provider can also be viewed through the following link:
http://www.paymentexpress.com/About/About_DPS/security

White Star Products LP respects your privacy and will not give, sell, rent or lease your personal information to others.

White Star Products LP and its advisers will only hold your personal information. You are entitled to access and correction of your personal information. The customer authorises White Star Products LP to use this information to communicate promotional activities and to provide information about White Star Products LP’s products and services to the customer.

We may change these terms of trade from time to time by notice to you in writing, which may be by email.

If we fail to enforce any terms or to exercise any right under these terms of trade at any time, we have not waived that right.

You may not assign or subcontract any of your rights or obligations under these terms of trade.

If any provision of these terms of trade is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms of trade.

Any agreement between us is governed by the laws of New Zealand. Any dispute is subject to the non-exclusive jurisdiction of the New Zealand courts.

Where the New Zealand Consumer Guarantees Act 1993 applies to the supply of goods or services under these terms of trade, you may have additional rights under that Act.

Where goods are subject to manufacturers’ warranties we will pass on the benefit of those warranties to you, without being directly liable to you under any warranty.

You are responsible for the cost of returning goods to us under any warranty claim, and you may be responsible for additional costs including (but not limited to) freight. Where you require us to do anything related to a warranty claim, you must pay our service and call-out charges.

Any warranty may be voided by unreasonable use, damage or misuse of the goods, damage after the goods left our possession, inadequate packaging, cleaning or maintenance, unauthorised repairs, modifications, and shall not extend to or cover fair wear and tear.

Our liability under any statutory right, or any condition or warranty imposed under the common law or otherwise, including any implied by the Sale of Goods Act 1908, the Fair Trading Act 1986, the Consumer Guarantees Act 1993 or similar Act is, to the maximum extent permitted by law, excluded.

Where the goods or services that you acquire from us are not of a kind ordinarily acquired for personal household or domestic use or consumption, or where you acquire, or hold yourself out as acquiring, the goods or services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply and are excluded from these terms of trade.

We will not be liable for any losses of any kind or any delay in supplying goods or services which are caused in whole or in part by circumstances beyond our reasonable control.

Subject to clause 5.1, our liability shall be limited to the value of any defective goods, software or services supplied, and none of us, our employees, contractors or agents, any manufacturer(s) or developer of the goods, or any of their materials or components or any suppliers of services, will be liable to you for loss or damage of any kind however that loss or damage is caused or arises. This limitation of liability includes, but is not limited to, costs (including costs of returning goods to us or to any manufacturer), loss of data, indirect or consequential loss, loss of contracts, loss of profits, damage caused by or arising from delays in manufacture or delivery, faulty or delayed installation, unreasonable use, negligence (including a failure to do something which should have been done or to prevent something from happening), faulty specifications and design, or faulty materials or components of the goods.